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BRAND HYPER LLC

“Elevate. Succeed. Scale”

WYOMING , USA

Refund Policy

Refund & Returns Policy

BRAND HYPER LLC

Effective Date: September 2, 2026

At BRAND HYPER LLC, we operate primarily as a Technology & Creative Managed Services Partner, providing business-to-business (B2B) services to clients through flexible engagement models, including managed services, dedicated teams, remote teams, offshore delivery teams, contract teams, white-label services, staffing support, recruitment support, and project-based services.

Because our services involve the allocation of professional resources, manpower, recruitment activities, candidate screening, technical expertise, creative expertise, operational planning, and project resources, our refund policy differs from a traditional consumer product return policy.

By purchasing, subscribing to, engaging, or entering into a service agreement with BRAND HYPER LLC, the client acknowledges and agrees to the terms of this Refund & Returns Policy.

1. Our B2B Service Model

BRAND HYPER LLC provides professional business services based on client requirements and agreed engagement models.

Depending on the client’s requirements, we may provide services as:

  • Managed Services Provider
  • Dedicated Remote Team
  • Offshore Project Team
  • Remote Service Team
  • Contract-Based Team
  • White-Label Service Partner
  • Project-Based Service Provider
  • Technology Development Partner
  • Creative Services Partner
  • Staffing and Resource Support Partner
  • Recruitment and Candidate Screening Support Partner

Our services involve real-time allocation of professional manpower, business resources, operational planning, recruitment efforts, technical resources, creative resources, software tools, and management time.

Once these resources are allocated or work has commenced, the associated business costs cannot generally be recovered.

Therefore, the services described in this policy are generally provided on a non-refundable basis.

2. No Refund Policy for Professional B2B Services

Unless expressly stated otherwise in a separate written agreement signed or approved by BRAND HYPER LLC, payments made for our professional B2B services are non-refundable.

This includes, but is not limited to:

  • Managed Services
  • Remote Services
  • Offshore Services
  • Dedicated Team Services
  • Contract Team Services
  • White-Label Services
  • Project-Based Services
  • Software Development Services
  • Web Development Services
  • AI Engineering Services
  • AI Agent Development Services
  • Automation Services
  • SaaS Development and Implementation Services
  • Cloud Engineering Services
  • E-Commerce Development Services
  • E-Learning Solutions
  • Instructional Design Services
  • Branding and Identity Design
  • UI/UX Design
  • Graphic Design
  • Digital Creative Services
  • UGC and Digital Creative Services
  • Motion Graphics
  • 2D and 3D Animation
  • Marketing and Creative Services
  • Consulting and Strategy Services
  • Technical Consultation
  • Project Management Services
  • Resource Allocation Services
  • Staffing Support Services
  • Recruitment and Candidate Screening Services
  • Any customized professional or business service provided by BRAND HYPER LLC

All payments made toward these services are generally considered compensation for the professional resources, manpower, expertise, time, planning, recruitment activities, and operational capacity reserved or allocated for the client’s requirements.

3. Managed Services and Dedicated Team Engagements

For Managed Services, Dedicated Team Services, Remote Teams, Offshore Teams, Contract Teams, and similar resource-based engagements, BRAND HYPER LLC may allocate professionals and resources specifically based on the client’s requirements.

This may include:

  • Recruiting or identifying suitable professionals
  • Candidate screening
  • Skills evaluation
  • Interview coordination
  • Resource onboarding
  • Team formation
  • Project planning
  • Project management
  • Technical setup
  • Software and tool setup
  • Resource scheduling
  • Workforce allocation
  • Administrative coordination

Once these activities begin or resources are allocated, the client payment is generally non-refundable.

This is because BRAND HYPER LLC may incur professional, operational, administrative, recruitment, and manpower-related costs in preparing and delivering the requested service.

4. Recruitment, Candidate Screening and Staffing Support

Certain services provided by BRAND HYPER LLC may involve identifying, screening, evaluating, coordinating, or allocating professionals based on a client’s specific requirements.

These activities may include:

  • Candidate sourcing
  • Candidate screening
  • Skills assessment
  • Resume evaluation
  • Interview coordination
  • Recruitment support
  • Resource identification
  • Team formation
  • Workforce planning
  • Professional resource allocation

Once recruitment, screening, sourcing, evaluation, or staffing activities have commenced, payments associated with these activities are generally non-refundable.

The client understands that these services involve significant professional time, recruitment resources, administrative work, and operational costs.

Therefore, dissatisfaction with a particular candidate, change in hiring requirements, project cancellation, budget reduction, business restructuring, or a change in business priorities does not automatically create a right to a refund.

Where applicable, replacement resources or alternative solutions may be considered according to the applicable service agreement or engagement terms.

5. White-Label Services

BRAND HYPER LLC may provide services on a white-label basis to agencies, businesses, consultants, technology companies, and other B2B clients.

White-label engagements may involve dedicated resources, confidential project execution, customized workflows, project coordination, and resource allocation based on the client’s end-customer requirements.

Payments made for white-label services are generally non-refundable once:

  • The engagement has been confirmed;
  • Resources have been allocated;
  • Work has commenced;
  • Project planning has begun; or
  • Recruitment, screening, onboarding, or team setup activities have started.

Clients are responsible for ensuring that their end-customer requirements are properly communicated before resources and project activities are initiated.

6. Client Cancellation or Change of Requirements

If a client decides to cancel, postpone, suspend, reduce, or terminate a service engagement after payment has been made, such cancellation does not automatically entitle the client to a refund.

This includes situations where the client:

  • Cancels the project;
  • Changes business priorities;
  • Experiences budget limitations;
  • No longer requires the service;
  • Changes technical requirements;
  • Reduces the size of the team;
  • Postpones the project;
  • Terminates the engagement;
  • Loses an end client or customer;
  • Changes internal management decisions; or
  • Decides to use another service provider.

Where applicable, the client may request modifications to the service scope or team structure, subject to the terms of the applicable service agreement.

BRAND HYPER LLC may, where commercially and operationally feasible, consider adjustments to the engagement structure, but this does not create an obligation to provide a refund.

7. Team Scaling and Resource Adjustments

Depending on the agreed engagement model, clients may be able to request an increase or reduction in the number of allocated resources.

Any team scaling, reduction, replacement, or restructuring will be subject to:

  • The applicable service agreement;
  • Contractual notice periods;
  • Resource availability;
  • Existing project commitments;
  • Operational requirements; and
  • Any agreed payment terms.

A reduction in team size or service requirements does not automatically entitle the client to a refund for payments already made, resources already allocated, or services already scheduled.

8. Completed, Ongoing, or Partially Completed Services

Payments for completed, partially completed, ongoing, or commenced services are non-refundable.

This includes:

  • Completed work
  • Work in progress
  • Completed milestones
  • Partially completed milestones
  • Hours already worked
  • Professional resources already allocated
  • Recruitment and screening activities already performed
  • Planning and consultation activities
  • Technical setup activities
  • Creative development activities
  • Project management activities
  • Software, tools, or licenses purchased or allocated for the client

The client acknowledges that professional services involve time and resources that cannot be returned once utilized.

9. Third-Party Services, Software and External Costs

Certain services may involve third-party platforms, software providers, hosting companies, cloud providers, advertising platforms, payment processors, software licenses, domains, APIs, or other external vendors.

Unless otherwise agreed in writing, third-party costs are generally non-refundable.

Examples may include:

  • Software subscriptions
  • SaaS platforms
  • Cloud services
  • Hosting services
  • Domain registrations
  • API usage
  • AI platform usage
  • Software licenses
  • Advertising costs
  • Payment processing fees
  • External vendor costs
  • Production costs

Refund eligibility for third-party services will be subject to the policies and terms of the respective third-party provider.

BRAND HYPER LLC is not responsible for refund decisions made by independent third-party providers.

10. Physical Products and Customized Products

BRAND HYPER LLC may occasionally offer physical products, including customized gifts, personalized products, promotional items, or other physical merchandise.

Refunds, returns, replacements, or exchanges for physical products are not guaranteed and will be considered only on a case-by-case basis at the discretion of BRAND HYPER LLC management, subject to applicable law.

Customized, personalized, made-to-order, or specially manufactured products may not be eligible for return or refund once production has commenced.

Management may consider a return, replacement, or refund in circumstances such as:

  • The incorrect product was delivered;
  • The product arrived damaged;
  • The product has a verified manufacturing defect; or
  • BRAND HYPER LLC determines that a refund or replacement is appropriate.

Any approved refund, return, replacement, or exchange for physical products will be subject to management review and applicable return instructions.

Clients or customers must not return physical products without prior authorization from BRAND HYPER LLC.

11. Billing Errors and Duplicate Payments

This policy does not prevent the correction of legitimate billing errors.

If a client believes they have been charged incorrectly or have made a duplicate payment, they should contact BRAND HYPER LLC as soon as possible.

Verified cases involving:

  • Duplicate payments;
  • Incorrect billing;
  • Unauthorized duplicate transactions caused by a technical error; or
  • Other verified payment processing errors

may be reviewed and corrected accordingly.

The correction of a verified billing error does not constitute a general refund of professional services already purchased or delivered.

12. Payment Disputes and Chargebacks

Clients are encouraged to contact BRAND HYPER LLC directly before initiating a payment dispute, chargeback, or payment reversal.

We will make reasonable efforts to review legitimate billing concerns and resolve applicable issues.

However, clients should understand that payments for professional services, manpower allocation, staffing support, recruitment activities, and services already commenced may be supported by relevant business records, agreements, invoices, communications, work records, resource allocation records, and project documentation.

Fraudulent, abusive, or unjustified chargebacks may result in:

  • Suspension of ongoing services;
  • Termination of the client relationship;
  • Suspension of future services;
  • Recovery efforts where legally permitted; and/or
  • Other actions available under applicable agreements or law.

13. Service Agreements and Individual Contracts

Certain clients may enter into separate:

  • Service Agreements;
  • Master Service Agreements;
  • Statements of Work;
  • Project Agreements;
  • White-Label Agreements;
  • Managed Service Agreements;
  • Staffing Agreements; or
  • Other written contracts.

Where a separate written agreement contains specific payment, cancellation, termination, refund, replacement, or resource allocation terms, the applicable written agreement may govern that specific engagement.

Clients should carefully review the terms of their individual agreement before making payments or commencing services.

14. No Guarantee of Business Results

BRAND HYPER LLC provides professional services and resources based on the agreed scope of work.

Unless expressly agreed otherwise in writing, we do not guarantee:

  • Specific business revenue;
  • Sales results;
  • Profitability;
  • Investment returns;
  • Customer acquisition;
  • Search engine rankings;
  • Advertising performance;
  • Funding;
  • Project success beyond the agreed deliverables;
  • Employment outcomes; or
  • Any specific commercial result.

A client’s dissatisfaction with business outcomes or commercial performance does not automatically create a right to a refund.

15. Policy Changes

BRAND HYPER LLC reserves the right to modify, update, or revise this Refund & Returns Policy when necessary.

The most current version published on our official website will apply to future purchases and service engagements, subject to any applicable written agreements and legal requirements.

16. Contact Us

For questions regarding this Refund & Returns Policy, billing concerns, or payment issues, please contact BRAND HYPER LLC through the contact information provided on our official website.

BRAND HYPER LLC
Wyoming, USA

Short Version — Refund & Returns Policy

B2B Professional Services

All payments for BRAND HYPER LLC’s professional B2B services are generally non-refundable unless otherwise specifically stated in a written agreement.

This includes:

  • Managed Services
  • Remote Services
  • Offshore Services
  • Dedicated Teams
  • Contract Teams
  • White-Label Services
  • Staffing Support
  • Recruitment and Candidate Screening
  • Software Development
  • Web Development
  • AI Engineering
  • Creative Services
  • Design Services
  • E-Learning Services
  • Consulting
  • Automation
  • SaaS and Technology Services

Because these services involve professional manpower, recruitment, resource allocation, planning, operational costs, and work performed on behalf of clients, payments cannot generally be refunded once the engagement, resource allocation, recruitment activity, or work has commenced.

Physical Products

Physical products, including customized gifts or personalized products, may be reviewed for refund, return, replacement, or exchange only on a case-by-case basis and subject to management approval, applicable circumstances, and applicable law.

Customized or made-to-order products may not be eligible for refund once production has started.